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PayPal checkout and order support
How to contact us
Signed-in customers can use the live support button on site pages. Replies appear in the same conversation. You may also email support@tao.noingfushanquan.online for privacy requests, order questions, shipping questions, transit damage, incorrect items or missing parts.
Response target
Our target is to send the first response within 24 hours. Human support hours are 12:00–22:00 China Standard Time (UTC+8), every day. This is a service target rather than a guaranteed resolution time.
What to include
Include your order number when one exists and a concise description of the issue. For damage, an incorrect item or missing parts, include the evidence described in the Refund & Cancellation Policy. Never send a password, verification code, full payment-card number or bank-login credentials.
WeChat, QQ alerts and AI customer support are future possibilities only. They are not active support channels and are not advertised as available.